Privacy policy

At Charlotte the Florist, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Billing details and payment methods (processed securely via third-party payment processors).
Order Information: Details of your purchases, delivery addresses, and order history.
Communications: Any messages or inquiries you send us.
Technical Information: IP address, browser type, and website usage data are collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Provide customer support and respond to inquiries.
Send order confirmations, delivery updates, and promotional communications (with your consent).
Improve our website and services through analytics and feedback.
Prevent fraud and ensure security.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

Service Providers: Payment processors, delivery services, and email marketing platforms to fulfill our services.
Legal Authorities: If required by law or to protect our rights and business interests.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain data processing activities.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at Charlotte the Florist
The Chard, Trelights, Port Isaac, PL29 3TL
charlottetheflorist@outlook.com

07854 475711

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Charlotte the Florist